Privacy Policy

1. Introduction

Zaptiz ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-tenant ERP platform for electrical panel manufacturing. Please read this policy carefully. If you do not agree with the terms of this policy, please do not use the platform.

2. Information We Collect

We collect information that you provide directly to us when you register for an account, including:

• Full name and contact email address
• Company name and GST number (if provided)
• Authentication credentials (passwords are hashed and never stored in plain text)
• Business data you enter into the ERP (customers, vendors, quotations, BOMs, inventory, etc.)
• AI-generated content (BOM extractions, OCR results, panel analysis outputs)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Zaptiz platform
• Process and manage your manufacturing workflows and quotations
• Enable AI-powered features (BOM generation, OCR import, photo analysis)
• Send transactional notifications (invoice reminders, job status updates)
• Ensure security and prevent fraudulent activity
• Comply with legal obligations, including GST and tax regulations in India

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information only in the following circumstances:

• With your explicit consent
• With service providers who assist in operating our platform (cloud hosting, AI inference) under strict confidentiality agreements
• To comply with legal obligations, court orders, or government requests
• To protect the rights, property, or safety of Zaptiz, our users, or the public

5. Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption at rest for all stored data
• TLS 1.3 encryption for all data in transit
• Multi-tenant isolation — each company's data is logically separated and inaccessible to other tenants
• Role-based access control (RBAC) within your organization
• Regular automated security audits and penetration testing

6. Data Retention & Deletion

We retain your data for as long as your account is active or as needed to provide you services. If you delete your account, we will initiate a secure deletion process. Some data may be retained in backups for up to 90 days for disaster recovery purposes. Legal obligations (tax records, audit trails) may require longer retention for specific data categories.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@zaptix.com.